--- title: "FAQ — Napoli Sotterranea" description: "Answers to common questions about Naples Underground: tickets, hours, tour duration, accessibility and how to book." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sotterranea.napoli.it/" }, { "@type": "ListItem", "position": 2, "name": "Faq", "item": "https://sotterranea.napoli.it/en/faq" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How long does the visit last?", "acceptedAnswer": { "@type": "Answer", "text": "The standard guided tour lasts about 1 hour and 30 minutes. The route includes descending 121 steps and visiting the Greco-Roman tunnels, the aqueduct, the air-raid shelters, and the Underground Gardens." } }, { "@type": "Question", "name": "Are online tickets cheaper?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, buying online saves money compared to the ticket office and you skip the queue. The online ticket also includes priority skip-the-line access." } }, { "@type": "Question", "name": "Is the route wheelchair accessible?", "acceptedAnswer": { "@type": "Answer", "text": "Unfortunately not. The route includes 121 steps and narrow passages (minimum width 50 cm). It is not accessible to people with reduced mobility or in a wheelchair." } }, { "@type": "Question", "name": "Can you visit with small children?", "acceptedAnswer": { "@type": "Answer", "text": "Children aged 6 and over can join the tour. Children under 6 enter for free, but the decision is at the parents' discretion, considering the narrow passages and steep steps." } }, { "@type": "Question", "name": "Is the route claustrophobic?", "acceptedAnswer": { "@type": "Answer", "text": "Some sections of the route are narrow (about 50 cm wide) with low ceilings. If you suffer from severe claustrophobia, the route may not be suitable. The guide is trained to assist anyone who feels uncomfortable." } }, { "@type": "Question", "name": "What language is the guided tour in?", "acceptedAnswer": { "@type": "Answer", "text": "Tours are conducted in Italian and English. For other languages (French, Spanish, German), you can book a private tour by contacting the venue directly." } }, { "@type": "Question", "name": "Can you take photos underground?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, photography is allowed throughout the route. Please do not use flash to preserve the environments. We recommend bringing a smartphone rather than a bulky camera." } }, { "@type": "Question", "name": "Is there a cloakroom?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, a free cloakroom is available at the entrance where you can leave backpacks, bags, and bulky items not allowed in the underground route." } }, { "@type": "Question", "name": "What should I wear for the visit?", "acceptedAnswer": { "@type": "Answer", "text": "Closed, comfortable shoes are mandatory (no sandals, heels, or flip-flops). The underground temperature is about 16–18°C year-round, so we recommend a light sweater even in summer. Wear comfortable, not too loose clothing for the narrow passages." } }, { "@type": "Question", "name": "How does the skip-the-line ticket work?", "acceptedAnswer": { "@type": "Answer", "text": "With the skip-the-line ticket purchased online, you go directly to the entrance 10 minutes before your booked time. Show your mobile ticket on your smartphone and enter without waiting at the ticket office." } } ] } ] --- [Vai al contenuto](#main-content) Open menu [Napoli Sotterranea](/en)EN [Napoli Sotterranea](/en) Experiences [What to See](/en/what-to-see)[Opening Hours](/en/opening-hours)[How to Get There](/en/how-to-get-there)[FAQ](/en/faq) € EUR 🌐 EN [](/en)FAQ [Book ↗](https://www.tiqets.com/it/biglietti-napoli-sotterranea-l146137/?partner=sotterranea.napoli.it) # Frequently Asked Questions ## Frequently Asked Questions ### How long does the visit last? ### Are online tickets cheaper? ### Is the route wheelchair accessible? ### Can you visit with small children? ### Is the route claustrophobic? ### What language is the guided tour in? ### Can you take photos underground? ### Is there a cloakroom? ### What should I wear for the visit? ### How does the skip-the-line ticket work? ## Book your experience [ ![Naples Underground: Skip the Line Ticket + Guided Tour](https://aws-tiqets-cdn.imgix.net/images/content/b52b06c95c8f435eb9c4e701431623a9.JPG?auto=format%2Ccompress&fit=crop&h=675&w=1200&q=70) ### Naples Underground: Skip the Line Ticket + Guided Tour 4.5 · 1h 30min From €18,00 ](/en/experience/naples-underground-skip-the-line-ticket-guided-tour)[ ![Catacombs of San Gennaro: Guided Tour](https://hwldglyiuhwxifuotiwk.supabase.co/storage/v1/object/public/experience-images/catacombe-san-gennaro.jpg) ### Catacombs of San Gennaro: Guided Tour 4.7 · 50 min From €13,00 ](/en/experience/catacombs-of-san-gennaro-guided-tour) [See all >](/en/experiences) Napoli Sotterranea Explore the underground of Naples: tickets, guided tours and passes for a journey through the city's thousand-year history. Napoli Sotterranea Explore the underground of Naples: tickets, guided tours and passes for a journey through the city's thousand-year history. ## Links - [Experiences](/en/experiences) - [What to See](/en/what-to-see) - [Opening Hours](/en/opening-hours) - [How to Get There](/en/how-to-get-there) - [FAQ & Help](/en/faq) - [Sitemap](/en/sitemap) ## Legal - [Privacy Policy](/en/privacy-policy) - [Cookie Policy](/en/cookie-policy) - [Affiliate Disclaimer](/en/affiliate-disclosure) ## Links ## Legal ## Disclaimer This site contains affiliate links. 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