Question 1

How long does the visit last?

Accepted Answer

The standard guided tour lasts about 1 hour and 30 minutes. The route includes descending 121 steps and visiting the Greco-Roman tunnels, the aqueduct, the air-raid shelters, and the Underground Gardens.

Question 2

Are online tickets cheaper?

Accepted Answer

Yes, buying online saves money compared to the ticket office and you skip the queue. The online ticket also includes priority skip-the-line access.

Question 3

Is the route wheelchair accessible?

Accepted Answer

Unfortunately not. The route includes 121 steps and narrow passages (minimum width 50 cm). It is not accessible to people with reduced mobility or in a wheelchair.

Question 4

Can you visit with small children?

Accepted Answer

Children aged 6 and over can join the tour. Children under 6 enter for free, but the decision is at the parents' discretion, considering the narrow passages and steep steps.

Question 5

Is the route claustrophobic?

Accepted Answer

Some sections of the route are narrow (about 50 cm wide) with low ceilings. If you suffer from severe claustrophobia, the route may not be suitable. The guide is trained to assist anyone who feels uncomfortable.

Question 6

What language is the guided tour in?

Accepted Answer

Tours are conducted in Italian and English. For other languages (French, Spanish, German), you can book a private tour by contacting the venue directly.

Question 7

Can you take photos underground?

Accepted Answer

Yes, photography is allowed throughout the route. Please do not use flash to preserve the environments. We recommend bringing a smartphone rather than a bulky camera.

Question 8

Is there a cloakroom?

Accepted Answer

Yes, a free cloakroom is available at the entrance where you can leave backpacks, bags, and bulky items not allowed in the underground route.

Question 9

What should I wear for the visit?

Accepted Answer

Closed, comfortable shoes are mandatory (no sandals, heels, or flip-flops). The underground temperature is about 16–18°C year-round, so we recommend a light sweater even in summer. Wear comfortable, not too loose clothing for the narrow passages.

Question 10

How does the skip-the-line ticket work?

Accepted Answer

With the skip-the-line ticket purchased online, you go directly to the entrance 10 minutes before your booked time. Show your mobile ticket on your smartphone and enter without waiting at the ticket office.

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Frequently Asked Questions

Frequently Asked Questions